Oversee and continuously optimize cross-departmental operational workflows to ensure efficiency and effectiveness.
Ensure the seamless delivery of Coop’s services to members, partners, and stakeholders, maintaining high service standards.
Design and implement scalable systems and processes that support sustainable business growth and operational excellence.
Establish and monitor performance metrics and key operational KPIs to drive accountability and results.
Lead initiatives related to risk management, regulatory compliance, and quality assurance to safeguard business integrity.
Align day-to-day operational activities with the company’s strategic objectives and commercial priorities to ensure cohesive execution.
Qualifications
Over 10 years in operations or general management, with a strong track record in leading high-performance teams and optimizing business functions.
Proven ability to manage operations in dynamic, service-driven settings; experience in F&B supply chains or service operations is a strong asset.
Skilled in developing and executing operational strategies, improving processes, and implementing scalable systems for efficiency and growth.
Proficient in KPI development, performance tracking, resource planning, and capacity management to drive operational excellence.
Experienced in quality control, risk mitigation, interdepartmental coordination, and managing budgets to ensure cost-effective and compliant operations.
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