وظائف في
الرجاء تحديد بلدك
Responsibilities
- Leading and managing 3-4 direct reports and 300+indirect reports.
- Diving into data to identify the root of a problem and solving it (no matter how large or small the scale).
- Managing workflow, escalations and effectively delegating across your leadership team.
- Driving the creation of staffing plans, schedules, quality/process change initiatives, and Lean/Kaizen activities in our fast paced environment.
- Ensuring the development of your direct and indirect reports as you continue to raise the bar on talent.
- Being prepared to jump on a call and present to senior leadership at a moment’s notice.
- Experience interviewing and selecting people who will maintain a high performance bar in our company.
- As a leader of leaders understands how to nurture and develop leadership skills.
- Strong listening skills.
- Positive communicator who understands when necessary how to have tough conversations.
- Knows and communicates the company mission, vision and strategy.
- Ability to confidently facilitate team discussions and communicate business messages.
- Maintains a high level of professionalism and approach-ability.
- Understands and owns the controllable elements of service level delivery
- Ability to use data and insights to prepare metric reviews
- Creates operational plans to support peak ramp up and down as well as readiness for business launches.
- Acts as the operational representative for business teams to understand voice of the customer or partner in key process or policy changes.
- Builds plans to test and experiment new approaches to service delivery
- Continuous Improvement.
- Leads and participates in Kaizen events to improve the customer and associate experience.
- Uses data to identify areas of ongoing improvement in how service is delivered.
Basic Qualifications
- Bachelor’s degree from an accredited university.
- 5+ years people management experience.
- Project management experience.
- Experience managing large teams of 300+ reports including leadership roles.
- Fluent English (Conversation and Writing).
- Uses data to identify areas of ongoing improvement in how service is delivered.
- Ensure processes are in place for continuous improvement and foster innovation on your teams and on a virtual basis.
- Acts as the operational representative for business teams to understand voice of the customer.
Preferred Qualifications
- Master’s degree or MBA.
- Lean/Six Sigma experience.
- Experience in contact center, retail, or e-commerce operations.
- Strong communication and presentation skills.
- Absolute passion for ensuring a great customer experience.
- Ability to work in an ambiguous, fast paced environment.
- Data analysis and analysis experience.
- Ability to communicate in multiple languages is highly preferred.
المهارات المطلوبة
- خدمة العملاء
- كتابة التقارير
- Project Management
- Operational Management
تفاصيل الوظيفة
- الموقع عمان - الأردن
- القطاع أخرى
- نوع الوظيفة دوام كامل
- الدرجة العلمية بكالوريوس
- الخبرات 7 - 10
- الجنسية غير محدد
وظائف مماثلة
Confidential Company
الأردنConfidential Company المزيد