Jobs in
Please select your country
Technical Support Engineer
Confidential Company Amman - Jordan Date Posted: 2023/02/08 Login to ApplyResponsibilities
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Document knowledge in the form of knowledge base tech notes and articles.
- Work with the messaging, IT, engineering directors, and support team to address any recurring technical issues.
- Update the ticketing system, ensuring the call has been logged and all notes, progress, and required actions have been recorded.
Qualifications
- Communication skills (communicating with subsidiaries, clients, HQ and other stakeholders frequently).
- Research skills (to research technology-related issues, S/W updates, features, etc...).
- Customer/Technical support background.
- Strong customer service approach and team player.
- Working experience in enterprise technical support, IT support, or as a technical engineer.
- Excellent problem-solving skills.
- Excellent written and verbal communication skills.
- Good knowledge of messaging systems and protocols.
- Knowledge of SMPP protocol.
Required Skills
- Customer Service
- Communication Skills
- Customer Decision Making
- Technical Support
Job Details
- Location Amman - Jordan
- Industry Administration & Customer Services
- Job Type Full-Time
- Degree Bachelor
- Experience 1 - 3
- Nationality Unspecified
Similar Jobs
Confidential Company
JordanConfidential Company read more »
More Vacancies from Employer
Share This Job
We use cookies to ensure the proper functioning of our website. For an improved visit experience we use analysis products. These are used when you agree with "Statistics". Privacy statement
| Google Analytics | Create statistics data |
| Goal | _ga, _gat, _gid, _gali |