Responsibilities

• Performs business requirements analyses as needed.
• Performs business process analysis and workflow diagramming.
• producing specifications for new or modified systems
• Liaising with other IT staff such as programmers to produce new systems
• Implements computer system requirements by defining and analyzing system problems; designing and testing standards and solutions
• Develops solution by preparing and evaluating alternative workflow solution
• Controls solution by establishing specifications and coordinating production with programmers
• Identify KPI’s based on business processes.
• Performs GAP analyses, and Options Analysis as requested.
• Assists in the development and finalization of Business Cases.
• Presents the results and recommendation of any analyses as required.
• Reviews, analyzes, and creates detailed documentation of business systems and user needs.
• Assists with assessment of potential business impact of proposed solutions and business processes.
• Reviews software application and implementation documentation to ensure business requirements are adequately addressed.
• Reviews and evaluates application processes and workflows, as implemented, for consistency with departmental requirements, procedures, and policies.
• Assists in the development of training materials and the coordination of training plans.

Skills and Qualifications

2+ years’ experience in business analysis, including requirements analysis, process and workflow analysis across multiple departments and stakeholders.

• Ability to facilitate cross-functional team meetings for the development of business processes and workflows.
• Problem-solving and critical thinking to identify problems and then evaluate alternative solutions to determine which one is best.
• Reading comprehension: Computer systems analysts have to read manuals and technical reports to keep up with advances and implement new technology that meets employers’ or clients’ needs.
• Experience using MS Visio for the preparation of workflow diagrams.
• Excellent analytical skills, with an ability to communicate complex issues to diverse stakeholders.
• Past experience in programming is a plus
• Experience in identifying KPI’s.
• Strong interpersonal skills.
• Contribute to operational delivery and performance.
• Maintain a high standard of client service.
• Proficiency with Microsoft Office suite, including Microsoft Visio & Project.
• Fluency in written and spoken English & Arabic

Education/Training

• Bachelor’s degree in IT discipline.

Required Skills

• Problem Solving

Job Details

• Location Amman - Jordan
• Industry Information & Communication Technologies
• Job Type Full-Time
• Degree Bachelor
• Experience 2
• Languages fluent
• Nationality Jordan