Assistant Customer Support

Confidential Company  Amman - Jordan  Date Posted: 2023/05/22   Login to Apply

Responsibilities and Qualifications

  • Handling all incoming customer queries and questions.
  • Providing the appropriate service and information or referring clients to another department.
  • Measuring customer satisfaction and working to targets.
  • Referring problematic issues that they cannot solve to management.
  • Resolving customer complaints and issuing claims as needed.
  • Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.
  • Handling payment channels with clients.
  • Handling social media  
  • Adhering to a company’s policies and procedures at all times when assisting customers.
  • Work with internal departments to ensure the company meets clients’ expectations.
Required Skills
  • Customer Service
  • Customer Relationship Management (CRM)
  • Customer Satisfaction
  • Communication Skills
Job Details
  • Location Amman - Jordan
  • Industry Administration & Customer Services
  • Job Type Full-Time
  • Degree Bachelor
  • Experience 0 - 1
  • Nationality Unspecified
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