Responsibilities 

• Handle the branch opening by turning on the required lights and equipment, evaluating the branch's cleanliness resolving pending tasks and any outstanding tasks, and ensuring that all financial-related concerns are resolved.
• Confirm all reservations for the day, especially receiving and verifying clients' reservations.
• Work directly with the Social Media Officer to take the required actions with received messages.
• Issue the Release of Liability for clients whenever needed.
• Manage the cash registrations and issue the required bills.
• Match all the bills issued with the copies received from the Game Masters at the closing time.
• Check email for any duties that have been assigned.
• Informe Game Masters/Actors of the selected games of the day.
• Receive feedback from the clients related to their experience within the center.
• Issue certificates for winning teams.
• Assist the Social Media Officers by taking pictures for the teams.
• Make sure all devices are charged before closing to be ready for the following day and make sure the lights are switched off.
• Manage clients’ inquiries regarding birthday events specifically and follow up till the deal is closed.
• Other related tasks as assigned by the Branch Manager or the Operations Manager.

Qualifications 

• Ability to provide customer support in a prompt, friendly, and timely manner.
• Stress management skills.
• Ability to work under pressure.
• Team player and multitasking skills.
• Listening and communication skills.
• Experience with Microsoft Office. 
  
  

Required Skills

• Customer Service
• Decision-Making
• Communication Skills
• Management

Job Details

• Location Amman - Jordan
• Industry Administration & Customer Services
• Job Type Full-Time
• Degree Bachelor
• Experience 0 - 1
• Nationality Unspecified