The Role

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; adds value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.

Experience

• University degree or equivalent experience required.
• Minimum of 3 years experience working in a managerial capacity.
• Experience in adult education or a similar environment.
• Experience in Hotel operations, preferably  luxury hospitality or other service environments.

Key Responsibilities:

On-boarding

• Manages and facilitates the on-boarding for new employees.
• Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Manager Orientation program
• Manages an effective standards training program, including maintaining the Departmental Training program implementation and follow--up
• Managing college and Hotel school interns, completing a structured program with learning objectives.

Management and Leadership training

• Facilitates and/or coaches others to facilitate management development programs.
• Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning
• Partners with hotel management teams to determine performance gaps and advise on actions.
• Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis

Learning Plans and Design

• Bases the direction for learning on a thorough Learning Needs Analysis, creates and produces a Training Plan that is aligned to property’s goals & budget cycle.
• Designs solutions for learning needs by rapidly creating and developing learning programs that target performance gaps and management competencies
• Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change
• Plans and executes property-wide change initiatives, including service, company-wide change and other large-scale projects related to growth and learning
• Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline

• key knowledge:

• Adult learning styles and principles
• Needs Assessment methodologies and learning needs identification
• Learning technologies
• Theories and types of  evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels
• Project planning tools and processes
• Communication and influencing strategies
• Basic budgeting, accounting and financial management
• Current on industry trends affecting workplace learning

Required Skills

• communication
• Project Planning
• Training
• Hotel operations

Job Details

• Location Amman - Jordan
• Industry Hospitality (Restaurants and Hotels)
• Job Type Full-Time
• Degree Bachelor
• Experience 3
• Nationality Jordan