Roles and Responsibilities

• Technical lead for the team administration and operation.
• Assist with the installation, configuration, and maintenance of government digital payment and billing systems.
• Ensure the security and reliability of the systems.
• Monitor the system performance and identify issues.
• Troubleshoot and resolve problems.
• Coordinate systems updates and patches.
  Manage system user accounts and access rights.
• Create and maintain documentation.
• Provide technical support to end-users.
• Collaborate with IT teams to ensure systems integrate with other systems.
• Monitor system transactions for accuracy and compliance.
• Investigate and resolve payment processing errors.
• Coordinate with entities, customers, and financial institutions to resolve payment issues.
• Provide customer support related to payment processing.
• Process refunds, chargebacks, and other payment-related transactions.
• Maintain accurate records of payment transactions and related documentation.
• Work with system administrators to resolve issues and improve system performance.
• Monitor and report on payment system performance metrics.
• Stay current with industry regulations and compliance requirements related to payment processing.

Qualifications

• A minimum of 5 years of relevant experience in administering and operating information systems and/or digital payments and/or digital financial services platforms.
• Knowledge of working with electronic payment, banking, and financial systems and services.
• Excellent writing and reading communication skills in both English and Arabic Languages.
• Close attention to details.
• Highly organized and a team player. 

Education 

• University Degree in computer engineering, management information systems, computer science or
  any other related field.

Required Skills

• Operations Management
• Office Administration
• Operating Information Systems
• Digital Payments
• Digital Financial Services Platforms

Job Details

• Location Amman - Jordan
• Industry Information & Communication Technologies, Administration & Customer Services
• Job Type Full-Time
• Degree Bachelor
• Experience 5 - 7
• Nationality Unspecified