Roles and Responsibilities
- Technical lead for the team administration and operation.
- Assist with the installation, configuration, and maintenance of government digital payment and billing systems.
- Ensure the security and reliability of the systems.
- Monitor the system performance and identify issues.
- Troubleshoot and resolve problems.
- Coordinate systems updates and patches.
Manage system user accounts and access rights.
- Create and maintain documentation.
- Provide technical support to end-users.
- Collaborate with IT teams to ensure systems integrate with other systems.
- Monitor system transactions for accuracy and compliance.
- Investigate and resolve payment processing errors.
- Coordinate with entities, customers, and financial institutions to resolve payment issues.
- Provide customer support related to payment processing.
- Process refunds, chargebacks, and other payment-related transactions.
- Maintain accurate records of payment transactions and related documentation.
- Work with system administrators to resolve issues and improve system performance.
- Monitor and report on payment system performance metrics.
- Stay current with industry regulations and compliance requirements related to payment processing.
- A minimum of 5 years of relevant experience in administering and operating information systems and/or digital payments and/or digital financial services platforms.
- Knowledge of working with electronic payment, banking, and financial systems and services.
- Excellent writing and reading communication skills in both English and Arabic Languages.
- Close attention to details.
- Highly organized and a team player.
- University Degree in computer engineering, management information systems, computer science or
any other related field.