Social Media Moderator

Chain Reaction   Amman - Jordan  Date Posted: 2019/03/07   Login to Apply


• Manage social media communities
• Develops engaging, creative, innovative content for regularly scheduled posts, which enlighten
audiences and promote brand-focused messages
• Works with other departments to develop social media timelines coinciding with new product
releases, ad campaigns, or other brand messages
• Monitors and develops reports on competitor activity within social media spaces
• Working with other moderators to ensure user-generated content e.g. comments, photos and
videos that are uploaded to our client social network pages and online communities agree with
Terms of Use and Community. Guidelines; removing inappropriate content and managing
problem users
• Encouraging discussion within our online communities and responding to user questions,
concerns and feedback, according to client guidelines and requirements.
• Assisting with the production of regular client reports on community activity statistics, key issues,
feedback, trends and insights
• Respond to urgent issues, customer service or technical questions and moderation policy

Key Competencies/Skills:

• Candidates with Customer service background is essential
• An excellent understanding of online user habits and idiosyncrasies
• To be familiar with Social listening tools like Hootsuite
• A clear understanding of current client interests and culture
• An understanding of potential risks on online, forums and social media profiles
• Previous moderation experience is an advantage
• Confident user of social networks and forum tools
• Confident, self-motivated and versatile with a proactive and highly-organised approach to work
• An ability to work under pressure and to tight deadlines, as well as flexibility and adaptability in order to
support the team at all levels
• Excellent written, communication and presentation skills
• A passion for social media and knowledge of the latest trends and platforms

Required Skills
  • Customer Service
  • Presentations
  • Social Media
Job Details
  • Location Amman - Jordan
  • Industry Marketing & Sales
  • Job Type Full-Time
  • Degree Bachelor
  • Experience 1
  • Languages Excellent
  • Nationality Unspecified
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