Technical Support Engineer

Confidential Company  Amman - Jordan  Date Posted: 2022/12/26   Login to Apply


  • Take ownership of customer issues reported until it is resolved.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Document knowledge in the form of knowledge base tech notes and articles.
  • Respond to either first-line support or customer messaging queries via email, phone, or face-to-face.
  • Work with the messaging, IT, engineering directors, and support team to address any recurring technical issues.
  • Update the ticketing system, ensuring the call has been logged and all notes, progress, and required actions have been recorded.
  • Continuously improve knowledge and understanding across the various software and cloud technologies supported by the team.
  • Maintain a strong customer focus.



  • BS degree in information technology, computer engineering, or equivalent.
  • Strong work ethic and ability to work in a dynamic work environment.
  • Strong customer service approach and team player.
  • Working experience in enterprise technical support, IT support, or as a technical engineer.
  • Excellent problem-solving skills.
  • Excellent written and verbal communication skills.
  • Good knowledge of messaging systems and protocols.
  • Knowledge of SMPP protocol
Required Skills
  • Problem Solving
  • Communication Skills
  • Technical Support
  • IT Support
Job Details
  • Location Amman - Jordan
  • Industry Other
  • Job Type Full-Time
  • Degree Bachelor
  • Experience 2 - 3
  • Nationality Unspecified
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