Technical Support Engineer

Confidential Company  Amman - Jordan  Date Posted: 2023/02/08   Login to Apply


  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Document knowledge in the form of knowledge base tech notes and articles.
  • Work with the messaging, IT, engineering directors, and support team to address any recurring technical issues.
  • Update the ticketing system, ensuring the call has been logged and all notes, progress, and required actions have been recorded.


  • Communication skills (communicating with subsidiaries, clients, HQ and other stakeholders frequently).
  • Research skills (to research technology-related issues, S/W updates, features, etc...).
  • Customer/Technical support background.
  • Strong customer service approach and team player.
  • Working experience in enterprise technical support, IT support, or as a technical engineer.
  • Excellent problem-solving skills.
  • Excellent written and verbal communication skills.
  • Good knowledge of messaging systems and protocols.
  • Knowledge of SMPP protocol.
Required Skills
  • Customer Service
  • Communication Skills
  • Customer Decision Making
  • Technical Support
Job Details
  • Location Amman - Jordan
  • Industry Administration & Customer Services
  • Job Type Full-Time
  • Degree Bachelor
  • Experience 1 - 3
  • Nationality Unspecified
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