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Responsibilities
- Create product manuals & user guides for customers.
- Create frequently asked questions (FAQ) for customers.
- Train customers on how to use FAQs and product manuals.
- Work with technical staff to make products easier to use and thus make products user-friendly.
- Organize and write supporting documents for products.
- Ensure procedures related to standardized system dictionaries are followed while ‘online help’ is documented.
- Study product samples and interact with product designers and developers on any potential changes and incorporate them in FAQ.
- Ensure procedures related to standardized system dictionaries are followed while ‘online help’ is documented.
- Set up procedures for standardizing the system dictionary.
- Accountable for knowledge management repository.
Qualifications
- Experience in writing Technical Reports.
- Previous experience in developing User Guides and User Manuals.
- Excellent Communication skills.
- Good presentation skills.
- Technical Writing.
- Excellent communication skills in English and Arabic.
- Good knowledge of software, hardware, and programming.
- Problem-solving skills with a logical approach.
- Strong interpersonal and client-handling skills, with the ability to explain technical details.
- Fluency with digital tools.
- Experience or elementary knowledge in programming.
- Bachelors in Engineering or related subjects, preferably Computer science or I.T.
Required Skills
- Technical Writing
Job Details
- Location Amman - Jordan
- Industry Information & Communication Technologies
- Job Type Full-Time
- Degree Bachelor
- Experience 2-5
- Nationality Unspecified
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