Responsibilities

• Lead communications internally and serve as the primary point of contact during implementation with direct client interactions including status updates and working sessions, fostering a trusted partnership with customers.
• Lead deployment, accelerating delivery of services, planning and follow-up.
• Track and report on resource efforts, customer satisfaction, and timelines.
• Successfully coach client-designated Admins. 
• Identifies possible client, service, and scope issues, flagging them early & alerting leadership when needed.
• Contribute to the collaboration on developing and iterating processes, strategy and technology.

Qualifications

• Self-Starter in ambiguous environments: You’ll need to be able to and thrive by diving in and figure out what needs to get done, ask the right questions and search for the solutions.
• Previous experience as a client-facing project manager, project coordinator, customer representative, learning technologist, or implementation specialist.
• Previous experience in learning technology highly preferred (LMS or LXP administration, for example).
• College degree or alternative credentials or experience.
• Ability to work remotely with frequent client interaction (in a private, distraction-free setting).
• High work ethics and some flexibility on working hours will be required to accommodate various client and team-member time zones.
• Motivated to work in a learning environment with a strong focus on personal learning and development - Growth mindset and grit is a natural part of your profile.
• Fluent in Arabic and English - verbal and in writing.

Required Skills

• Management
• Implementation

Job Details

• Location Amman - Jordan
• Industry Administration & Customer Services
• Job Type Full-Time
• Degree Bachelor
• Experience 2-7
• Nationality Unspecified