BSS Application Support Engineer
Confidential Company عمان - الأردن تاريخ النشر:2026/02/15 سجلي الدخول للتقدمResponsibilities
- Provide L1/L2 application support for telecom BSS solutions in the billing and customer care domain.
- Manage incidents, defects, and service requests through full lifecycle resolution within SLA targets.
- Operate and maintain BSS applications, trouble shooting functional and data-related issues.
- Implement workarounds, corrective fixes, and resolve data inconsistencies in BSS systems.
- Perform diagnostics and root-cause analysis of application and system issues.
- Escalate issues to senior technical teams with required logs, technical evidence, and analysis documentation.
- Execute and support billing runs, deployment activities, UAT cycles, and post-production validation.
- Maintain proactive communication with customers and offshore/onshore teams to ensure timely issue resolution.
- Prepare and deliver regular reports on open, in-progress, and resolved tickets, highlighting risks, trends, and SLA compliance.
- Support application maintenance, configuration updates, and operational activities across BSS environments.
- Collaborate with cross-functional telecom operations and support teams to ensure smooth service delivery.
- Travel to customer sites when required and provide shift-based operational support coverage.
Qualifications
- 1–4 years of experience in telecom BSS application support, CRM, or billing systems.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Hands-on knowledge of telecom BSS architecture, billing processes, and customer care systems.
- Experience with SQL and relational databases (MySQL) and NoSQL databases (MongoDB, Cassandra).
- Working knowledge of UNIX/Linux environments and basic Java/WebLogic concepts.
- Familiarity with shell scripting for operational and troubleshooting tasks.
- Understanding of ticketing workflows, SLA-driven support processes, and incident management.
- Exposure to container and platform tools such as Docker or Rancher (preferred).
- Strong analytical, troubleshooting, and communication skills in customer-facing support roles.
المهارات المطلوبة
- استكشاف الأخطاء وإصلاحها
- الاتصالات السلكية و اللاسلكية
- SQL
- NoSQL
تفاصيل الوظيفة
- الموقع عمان - الأردن
- القطاع تكنولوجيا المعلومات والاتصالات
- نوع الوظيفة دوام كامل
- الدرجة العلمية بكالوريوس
- الخبرات 1 - 4
- الجنسية غير محدد
وظائف مماثلة
Confidential Company
الأردنConfidential Company المزيد
المزيد من الوظائف الشاغرة من صاحب العمل
مشاركة هذه الوظيفة
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