Responsibilities
Serve as the primary point of contact for customers experiencing issues with tracking systems and devices.
Diagnose, troubleshoot, and resolve technical problems related to hardware, software, and network configurations.
Provide remote support to assist with system setup, maintenance, and repair.
Assist with the installation and configuration of tracking devices.
Conduct periodic system checks to ensure device performance and reliability.
Update firmware and software on tracking devices and related systems.
Log all customer interactions and document issues and resolutions accurately.
Escalate unresolved or complex issues to senior engineers or R&D teams and follow up to ensure timely resolution.
Gather feedback from customers to identify areas for improvement in tracking systems and services.
Collaborate with the product development team to enhance product functionality and reliability.
Qualifications
Bachelor’s degree in Computer Science, Telecommunications, or a related field.
0–2 years of experience as a support engineer.
Experience in technical support, troubleshooting, software development, or similar roles.
Familiarity with tracking technologies, including GPS, GSM, and network configurations.
Strong problem-solving skills and a detail-oriented approach.
Excellent communication skills, with the ability to explain technical concepts to non-technical customers.
Ability to work independently or remotely with minimal supervision.
Proficiency in Microsoft Office, especially Excel.
تفاصيل الوظيفة
الموقع عمان - الأردن
القطاع
تكنولوجيا المعلومات والاتصالات
نوع الوظيفة دوام كامل
الدرجة العلمية بكالوريوس
الخبرات 0–2
الجنسية
غير محدد
سجلي الدخول للتقدم