Responsibilities
- Manage and oversee the branch’s collection activities and ensure achievement of assigned recovery targets.
- Lead, supervise, and motivate the collections team to meet individual and branch KPIs.
- Monitor overdue and delinquent accounts and develop appropriate recovery strategies.
- Follow up with customers regarding outstanding payments and negotiate suitable repayment arrangements.
- Handle escalated and high-value delinquent accounts and ensure timely resolution.
- Coordinate with Credit, Risk, Legal, and Operations teams on collection and recovery cases.
- Monitor collection performance and prepare regular reports on recoveries, delinquency, and portfolio quality.
- Ensure all collection activities are conducted in accordance with bank policies, procedures, and applicable regulations.
Qualifications
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- 5+ years of relevant experience in banking collections, credit, recovery, or debt management.
- Previous experience in a supervisory or managerial role, preferably within the banking sector.
- Strong knowledge of credit and collection processes and banking practices in Jordan.
- Excellent leadership, negotiation, communication, and problem-solving skills.
- Strong analytical skills with the ability to manage targets and performance indicators.
- Good command of Arabic and English.
- Proficiency in Microsoft Office, particularly Excel and reporting tools.
Required Skills
- Core Banking
Job Details
- Location Irbid - Jordan
- Industry Accounting & Finance
- Job Type Full-Time
- Degree Bachelor
- Experience 5+
- Nationality Unspecified
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