Responsibilities

• Serve as the primary point of contact for customers experiencing issues with tracking systems and devices.
• Diagnose, troubleshoot, and resolve technical problems related to hardware, software, and network configurations.
• Provide remote support to assist with system setup, maintenance, and repair.
• Assist with the installation and configuration of tracking devices.
• Conduct periodic system checks to ensure device performance and reliability.
• Update firmware and software on tracking devices and related systems.
• Log all customer interactions and document issues and resolutions accurately.
• Escalate unresolved or complex issues to senior engineers or R&D teams and follow up to ensure timely resolution.
• Gather feedback from customers to identify areas for improvement in tracking systems and services.
• Collaborate with the product development team to enhance product functionality and reliability.

Qualifications

• Bachelor’s degree in Computer Science, Telecommunications, or a related field.
• 0–2 years of experience as a support engineer.
• Experience in technical support, troubleshooting, software development, or similar roles.
• Familiarity with tracking technologies, including GPS, GSM, and network configurations.
• Strong problem-solving skills and a detail-oriented approach.
• Excellent communication skills, with the ability to explain technical concepts to non-technical customers.
• Ability to work independently or remotely with minimal supervision.
• Proficiency in Microsoft Office, especially Excel.

Required Skills

• Troubleshooting

Job Details

• Location Amman - Jordan
• Industry Information & Communication Technologies
• Job Type Full-Time
• Degree Bachelor
• Experience 0–2
• Nationality Unspecified