Customer Service Corporate Officer
Confidential عمان - الأردن تاريخ النشر:2026/08/11 سجلي الدخول للتقدمResponsibilities
- Serve as a primary point of contact for corporate clients, providing professional and timely support for their banking needs.
- Handle customer inquiries, requests, complaints, and service-related issues while ensuring a high level of customer satisfaction.
- Support corporate account opening, maintenance, amendments, and closure in accordance with the Bank’s policies and procedures.
- Review customer documentation and ensure completeness, accuracy, and compliance with KYC, AML, and regulatory requirements.
- Process and follow up on corporate banking service requests, transactions, transfers, payments, and other account-related activities.
- Coordinate with Relationship Managers, Operations, Compliance, Risk, Legal, and other internal departments to resolve customer requests efficiently.
- Maintain accurate and up-to-date customer records and ensure proper documentation and filing.
- Assist corporate clients with digital banking platforms, cards, payment services, and other banking products.
- Monitor pending customer requests and ensure they are completed within the required turnaround time.
- Identify customer needs and refer appropriate banking products and services to the relevant Relationship Manager or business unit.
- Handle customer complaints professionally and escalate complex issues when required.
- Ensure strict adherence to the Bank’s policies, procedures, service standards, and regulatory requirements.
- Maintain confidentiality of customer information and ensure appropriate handling of sensitive banking data.
- Prepare and maintain relevant reports, records, and service documentation.
- Contribute to improving customer experience and enhancing corporate banking service processes.
Qualifications
- Bachelor’s degree in Business Administration, Finance, Banking, Accounting, Economics, or a related field.
- 1–5 years of relevant experience in banking, corporate customer service, banking operations, relationship management, or financial services.
- Previous experience dealing with corporate, SME, or business clients is preferred.
- Good knowledge of banking products, account services, and banking operations.
- Basic understanding of KYC, AML, compliance, and customer due-diligence requirements.
- Strong customer service, communication, and interpersonal skills.
- Excellent attention to detail and accuracy.
- Strong problem-solving and follow-up skills.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Good organizational and time-management skills.
المهارات المطلوبة
- Customer Service
تفاصيل الوظيفة
- الموقع عمان - الأردن
- القطاع المحاسبة والمالية
- نوع الوظيفة دوام كامل
- الدرجة العلمية بكالوريوس
- الخبرات 1-5
- الجنسية غير محدد
وظائف مماثلة
نحن نستخدم ملفات تعريف الارتباط لضمان حسن سير عمل موقعنا. للحصول على تجربة زيارة محسنة ، نستخدم منتجات التحليل. يتم استخدامها عندما توافق على "الإحصائيات". بيان الخصوصية
| تحليلات جوجل | إنشاء بيانات إحصائية |
| الهدف | _ga, _gat, _gid, _gali |