Junior Community Management Specialist
Confidential عمان - الأردن تاريخ النشر:2026/08/23 سجلي الدخول للتقدمRequirements
- Manage daily community engagement across social media platforms, including comments, DMs, reviews, and public inquiries.
- Respond professionally in Arabic and English while maintaining the brand’s tone of voice and agreed response-time SLAs.
- Monitor conversations, identify customer concerns and recurring issues, and escalate sensitive or high-risk cases appropriately.
- Coordinate with internal teams to verify information and follow up on customer inquiries through resolution.
- Support social media publishing by scheduling approved content and conducting quality checks on captions, links, hashtags, mentions, and assets.
- Maintain accurate channel information and support overall social media channel hygiene.
- Prepare daily reports and handovers and support regular reporting on engagement, response times, complaints, sentiment, and key trends.
- Follow brand guidelines, escalation procedures, confidentiality requirements, and applicable regulatory guidelines.
- Work effectively within rotating shifts, including evenings, weekends, and public holidays.
Qualifications
- Bachelor’s degree in Marketing, Communications, Media, Business, or a related field.
- Fresh graduate or up to 1 year of relevant experience in community management, social media, digital communications, or customer service.
- Excellent written and verbal Arabic and English.
- Strong understanding of major social media platforms and digital culture.
- Excellent communication, judgment, attention to detail, and organizational skills.
- Ability to handle customer complaints and sensitive conversations calmly and professionally.
- Proactive, reliable, and willing to learn and follow established processes and guidelines.
- Previous agency, startup, customer service, or social media experience is an advantage.
المهارات المطلوبة
- Social Media Platforms
تفاصيل الوظيفة
- الموقع عمان - الأردن
- القطاع المحاسبة والمالية
- نوع الوظيفة دوام كامل
- الدرجة العلمية بكالوريوس
- الخبرات 1-2
- الجنسية غير محدد
وظائف مماثلة
نحن نستخدم ملفات تعريف الارتباط لضمان حسن سير عمل موقعنا. للحصول على تجربة زيارة محسنة ، نستخدم منتجات التحليل. يتم استخدامها عندما توافق على "الإحصائيات". بيان الخصوصية
| تحليلات جوجل | إنشاء بيانات إحصائية |
| الهدف | _ga, _gat, _gid, _gali |