E-Channels Operations Officer

Confidential   عمان - الأردن  تاريخ النشر:2026/08/06   سجلي الدخول للتقدم

Responsibilities

  • Execute daily electronic banking channel operations in accordance with approved policies, procedures, and operational guidelines.
  • Process and verify electronic channel transactions, ensuring all required documentation, approvals, and conditions are met.
  • Execute and post banking and non-banking transactions to customer accounts within approved limits and service standards.
  • Investigate, resolve, and process transaction discrepancies, customer disputes, and operational exceptions in coordination with relevant internal departments and external service providers.
  • Provide operational and technical support for electronic banking services, including payment services, digital channels, and card-related operations.
  • Perform settlement and reconciliation activities for electronic payment channels and ensure timely and accurate processing.
  • Monitor electronic banking transactions to ensure operational accuracy, compliance, and adherence to service level agreements (SLAs).
  • Maintain accurate transaction records and update banking systems in accordance with regulatory and internal requirements.
  • Liaise with internal stakeholders and third-party service providers to support the smooth operation of electronic banking services.
  • Contribute to process improvement initiatives aimed at enhancing operational efficiency and customer experience.

Qualifications

  • Bachelor's degree in Finance, Banking, Business Administration, Accounting, Information Systems, or a related field.
  • 1–3 years of experience in banking operations, electronic banking, payments, card operations, or a related field (1 year of relevant experience preferred).
  • Knowledge of electronic banking channels, payment systems, card operations, and banking processes.
  • Familiarity with banking regulations, operational procedures, and internal controls.
  • Understanding of reconciliation processes and transaction processing.
  • Proficiency in Microsoft Office applications and banking systems.
  • Good command of English (written and spoken).
  • Strong analytical, problem-solving, and attention-to-detail skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure, manage multiple priorities, and collaborate effectively within a team.
  • Strong time management and organizational skills.
  • High level of integrity and commitment to maintaining confidentiality.
  • Fresh Graduates are welcome to apply.

 

المهارات المطلوبة
  • Communication
تفاصيل الوظيفة
  • الموقع عمان - الأردن
  • القطاع أخرى
  • نوع الوظيفة دوام كامل
  • الدرجة العلمية بكالوريوس
  • الخبرات 1-3
  • الجنسية غير محدد
سجلي الدخول للتقدم

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