Execute daily electronic banking channel operations in accordance with approved policies, procedures, and operational guidelines.
Process and verify electronic channel transactions, ensuring all required documentation, approvals, and conditions are met.
Execute and post banking and non-banking transactions to customer accounts within approved limits and service standards.
Investigate, resolve, and process transaction discrepancies, customer disputes, and operational exceptions in coordination with relevant internal departments and external service providers.
Provide operational and technical support for electronic banking services, including payment services, digital channels, and card-related operations.
Perform settlement and reconciliation activities for electronic payment channels and ensure timely and accurate processing.
Monitor electronic banking transactions to ensure operational accuracy, compliance, and adherence to service level agreements (SLAs).
Maintain accurate transaction records and update banking systems in accordance with regulatory and internal requirements.
Liaise with internal stakeholders and third-party service providers to support the smooth operation of electronic banking services.
Contribute to process improvement initiatives aimed at enhancing operational efficiency and customer experience.
Qualifications
Bachelor's degree in Finance, Banking, Business Administration, Accounting, Information Systems, or a related field.
1–3 years of experience in banking operations, electronic banking, payments, card operations, or a related field (1 year of relevant experience preferred).
Knowledge of electronic banking channels, payment systems, card operations, and banking processes.
Familiarity with banking regulations, operational procedures, and internal controls.
Understanding of reconciliation processes and transaction processing.
Proficiency in Microsoft Office applications and banking systems.
Good command of English (written and spoken).
Strong analytical, problem-solving, and attention-to-detail skills.
Excellent communication and interpersonal skills.
Ability to work under pressure, manage multiple priorities, and collaborate effectively within a team.
Strong time management and organizational skills.
High level of integrity and commitment to maintaining confidentiality.
نحن نستخدم ملفات تعريف الارتباط لضمان حسن سير عمل موقعنا. للحصول على تجربة زيارة محسنة ، نستخدم منتجات التحليل. يتم استخدامها عندما توافق على "الإحصائيات".بيان الخصوصية