Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Qualifications
Has Bachelor’s degree in Business Administration marketing or any related field.
Has 0 – 2 years of experience with sales and customer service.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
المهارات المطلوبة
اتجاه خدمة العملاء
خدمة العملاء
الاتصالات السلكية و اللاسلكية
Sales
تفاصيل الوظيفة
الموقع مأدبا - الأردن
القطاع
الأعمال إدارية وخدمة العملاء, أخرى
نوع الوظيفة دوام كامل
الدرجة العلمية بكالوريوس
الخبرات 0 - 2
الجنسية
غير محدد
سجلي الدخول للتقدم