Responsibilities
Prompt customers for information necessary to troubleshoot problem reports.
Reach out to customers by phone and/or screen share as necessary to understand problem reports.
Identify solutions to problem reports and deliver them to customers.
Help customers understand R365 software accounting functions.
Route non-accounting customer issues to appropriate teams and team members.
Diagnose and document software defects and escalate them to Accounting Support Manager
Participate in live chats.
Manage personal queue of customer tickets.
Qualifications
Bachelor’s degree with an emphasis in business and/or finance and/or accounting.
Professional and/or academic accounting experience.
Restaurant industry experience.
Strong understanding of general business principles.
Excellent problem-solving skills.
Strong customer service skills.
Clear and effective oral and written communication.
Strong grasp of software and internet technologies.
المهارات المطلوبة
Report writing skills
Account Management
Finance & Accounting
Workflow Management Systems
تفاصيل الوظيفة
الموقع عمان - الأردن
القطاع
المحاسبة والمالية
نوع الوظيفة من المنزل
الدرجة العلمية بكالوريوس
الخبرات 0 - 1
الجنسية
غير محدد
سجلي الدخول للتقدم