Responsibilities
Provide advanced troubleshooting and support to credit card customers with escalated issues.
Research and investigate customer issues to determine the root cause.
Collaborate with 1st-level support agents to ensure seamless issue resolution.
Liaison with the technical team and partners for escalated issues.
Communicate effectively with customers in a clear, concise, and empathetic manner.
Document and escalate critical issues to the appropriate teams.
Stay up-to-date on changes to credit card products, services, and policies.
Maintain a positive and professional attitude while working in a fast-paced environment.
Strong understanding of credit card products, services, and policies.
Proficient in authorizing various issues and knowledgeable in the entire card life cycle process.
Address troubleshooting and integration issues.
Experienced in working with card solution systems.
Exposure and knowledge of processing systems are a plus.
Comfortable in tracing issues within structured/unstructured system outputs
Excellent problem-solving and analytical skills.
Proven ability to troubleshoot complex issues and provide effective resolutions.
Excellent communication and interpersonal skills.
Quick learner for new products.
Ability to work independently and as part of a team.
Proficient in MS Office Suite and CRM software.
Strong English language skills, both spoken and written.
تفاصيل الوظيفة
الموقع عمان - الأردن
القطاع
تكنولوجيا المعلومات والاتصالات
نوع الوظيفة دوام كامل
الدرجة العلمية بكالوريوس
الخبرات 3 - 5
الجنسية
غير محدد
سجلي الدخول للتقدم