Cards Technical Support

Confidential Company  عمان - الأردن  تاريخ النشر:2024/02/06   سجلي الدخول للتقدم
  • Provide advanced troubleshooting and support to credit card customers with escalated issues.
  • Research and investigate customer issues to determine the root cause.
  • Collaborate with 1st-level support agents to ensure seamless issue resolution.
  • Liaison with the technical team and partners for escalated issues.  
  • Communicate effectively with customers in a clear, concise, and empathetic manner.
  • Document and escalate critical issues to the appropriate teams.
  • Stay up-to-date on changes to credit card products, services, and policies.
  • Maintain a positive and professional attitude while working in a fast-paced environment.   


  • Strong understanding of credit card products, services, and policies. 
  • Proficient in authorizing various issues and knowledgeable in the entire card life cycle process.
  • Address troubleshooting and integration issues.
  • Experienced in working with card solution systems.
  • Exposure and knowledge of processing systems are a plus. 
  • Comfortable in tracing issues within structured/unstructured system outputs 
  • Excellent problem-solving and analytical skills. 
  • Proven ability to troubleshoot complex issues and provide effective resolutions.
  • Excellent communication and interpersonal skills. 
  • Quick learner for new products. 
  • Ability to work independently and as part of a team. 
  • Proficient in MS Office Suite and CRM software. 
  • Strong English language skills, both spoken and written. 
المهارات المطلوبة
  • Technical Support
تفاصيل الوظيفة
  • الموقع عمان - الأردن
  • القطاع تكنولوجيا المعلومات والاتصالات
  • نوع الوظيفة دوام كامل
  • الدرجة العلمية بكالوريوس
  • الخبرات 3 - 5
  • الجنسية غير محدد
سجلي الدخول للتقدم

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