Responsibilities
Plan and organize accommodation, catering, and other hotel services.
Promoting and marketing the business.
Monitor employee performance and conduct regular evaluations to help improve customer service.
Draft contacts and respond effectively to quality assurance reports.
Maintain statistical and financial records
Manage budgets and financial plans and control expenditure
Meet and greet international prestigious clients, deal with customer complaints and comments
Resolve issues regarding hotel services, amenities, and policies.
Organize activities and assign responsibilities to employees to ensure productivity.
Create and apply a marketing strategy to promote the hotel’s services and amenities.
Coordinate with external parties including suppliers, travel agencies, and conference planners.
Evaluate hotel performance and ensure compliance with health and safety rules.
Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.
Oversee all business areas with an eye for detail.
Ensure brand standards are consistently delivered while utilizing guest feedback to increase performance against KPI’s.
Qualifications
Bachelor’s degree in hospitality, business administration or relevant field.
Fluency in English (speaking, reading, and writing).
A minimum of 5 years’ experience in hotel management or similar role.
Strong understanding of hotel management best practices and data entry software.
Outstanding interpersonal communication and customer service skills.
Exceptional leadership abilities with great attention to detail.
المهارات المطلوبة
استراتيجية العمل
تقرير مالى
عمليات الفنادق
Report Writing Skills
تفاصيل الوظيفة
الموقع بغداد - العراق
القطاع
الضيافة (المطاعم والفنادق)
نوع الوظيفة دوام كامل
الدرجة العلمية بكالوريوس
الخبرات 5 - 10
الجنسية
غير محدد
سجلي الدخول للتقدم