Provide dedicated support and troubleshooting to high-value Partners and their clients.
Identify issues and provide solutions to Partners and/or Partner clients.
Help Partners and clients understand the more complex functionality of Radar software operations.
Maintain the scenes Radar maintenance to Partner databases, including, but not limited to, GL Mapping, EDI Mapping, Clearing Alerts, and CS Maintenance, including reviewing and responding to Dev notes on tickets.
Route non-support customer issues to appropriate teams and team members.
Manage personal queue of client tickets.
Train and mentor new team members on the functions of the advanced modules including product knowledge and advanced troubleshooting techniques and best practices.
Other duties as assigned.
Restaurant industry experience preferred.
Working knowledge of Radar.
Strong understanding of general business principles.
Excellent problem-solving skills.
Strong customer service skills.
Ability to multi-task and balance changing priorities.
Clear and effective oral and written communication.
Strong grasp of software and internet technologies.