Operations Manager

Confidential Company  عمان - الأردن  تاريخ النشر:2022/09/25   سجلي الدخول للتقدم


  • Daily supervision and management of the company’s operations team, including but not limited to operations executives and operations team leaders.
  • Ensure maximum client satisfaction by conducting customer satisfaction surveys.
  • Manage employees’ schedules to ensure full coverage over a 24/7 schedule (Or required shifts).
  • Act as the go-to person in case any operational inquiries arise, or operational incidents occur requiring immediate action/response.
  • Monitor and review the overall performance evaluation of the linguists in coordination with the QC function to ensure keen follow-up on areas of improvement, KPI progression, and quality of work.
  • Manage all platforms used for daily operations and communication.
  • Communicate concerns, gaps, suggestions, improvements, and long-term plans to higher management.
  • Organize with business development to ensure workload meets promised deadlines for clients.
  • Review all inbound applications and invite top candidates for an interview.
  • Conduct the first-round interview in person and make a recommendation to accept, reject, or have a secondary interview based on your overall assessment.
  • Manage the onboarding process at the company to integrate new members.
  • Take ownership of the physical workspace, ensuring that it always functions smoothly for the members, and proactively resolve any issues that arise.
  • Be responsive, connected, flexible, and available to support when required.
  • Take full responsibility and ownership over daily operational requirements.
  • Make decisions aligned with the company’s mission and vision ensuring its best interest.
  • Provide monthly reports on QA, utilization, and any other management requirement on a timely basis.
  • Support senior operations manager when and where needed.
  • Participate in the development of the company’s technology and define features and requirements, test products, share feedback and recommend changes if needed. 
  • Any other relevant tasks are required by the line manager or senior management.



  • Bachelor’s degree in business management or any other related field.
  • (5-7) years of experience, preferably in the translation field.
  • Excellent level of proficiency with MS
  • Excellent communication and leadership skills.
  • Proven work experience as a team leader or supervisor.
  • Excellent analytical and problem-solving skills.
  • Organizational and time-management skills.
  • Excellent client-facing and internal communication skills.
  • Excellent command of English and Arabic languages, both written and spoken.
  • Conflict resolution skills.
  • Acquiring a PMP/ COM certificate is a plus.
المهارات المطلوبة
  • الاتفاقات التعاقدية
  • إدارة العمليات
  • Communication Skills
  • Leadership Skills
  • KPIs & HR Metrics
تفاصيل الوظيفة
  • الموقع عمان - الأردن
  • القطاع التسويق والمبيعات, أخرى
  • نوع الوظيفة دوام كامل
  • الدرجة العلمية بكالوريوس
  • الخبرات 5 - 7
  • الجنسية غير محدد
سجلي الدخول للتقدم

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