Confidential Companyعمان - الأردنتاريخ النشر:2024/07/08 سجلي الدخول للتقدم
Responsibilities:
Oversee the end-to-end order fulfillment process, including order processing, inventory management, and shipping coordination.
Develop and implement strategies to optimize logistics operations, reduce shipping costs, and improve delivery times.
Establish and maintain relationships with logistics service providers, negotiate contracts, and monitor performance to ensure compliance with service level agreements (SLAs).
Monitor inventory levels, conduct regular audits, and collaborate with the procurement team to ensure adequate stock levels.
Coordinate with warehouses, carriers, and fulfillment centers to ensure timely and accurate shipment of orders.
Analyze logistics data to identify trends, measure performance, and make data-driven decisions to improve operational efficiency.
Assist in the implementation of metrics into SAP Business Warehouse and Tableau.
Address and resolve logistics-related customer inquiries and issues promptly to maintain a high level of customer satisfaction.
Review and analyze post-delivery survey results and support reporting of Key Performance Indicators (KPI).
Ensure compliance with all relevant regulations, including customs and import/export requirements.
Organize international and domestic shipping processes, including documentation and payments.
Qualifications:
Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
4-7 years of experience in e-commerce logistics, supply chain management, or a related role.
Strong knowledge of freight forwarding, customs regulations, and tracking systems.
Proficiency in logistics management software, ERP systems, and MS Office Suite.
Strong analytical and problem-solving skills with the ability to interpret complex data and make informed decisions.
Excellent verbal and written communication skills, collaborating effectively with colleagues and cross-functional teams.
Flexible working hours available, willing to work occasional evenings and weekends as needed.
Strong attention to detail and organizational skills to manage multiple tasks and priorities effectively.
Self-driven and motivated.
A customer-centric approach with a commitment to providing exceptional service.
Knowledge of e-commerce platforms such as Shopify, Magento, or similar.
Certification in supply chain management or logistics (e.g., CPCM, CSCMP).
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