Identify vendor management business strategy and develop KPIs based on smart objectives approach for the team to align with the company’s business strategy and ultimately achieve the general business objective.
Maintaining strong relationships with vendors locally and globally to ensure fulfilling client needs which will positively affect the company’s image and leverage customer satisfaction.
Staying up to date with trends within our industry by conducting a holistic market study and benchmarking to stay ahead of the competition preserving the best standards and service.
Set clear budgets according to the vendor management strategy to ensure cost optimization in terms of (time, money, and resources).
Set targets for the team to increase efficiency to contribute to the overall revenue target.
Manage feedback received from vendors, conduct root cause analysis, and takes the best course of action in coordination with other teams.
Set vendor management service level agreements for (vendor selection, vendor testing, vendor feedback, etc.).
Work simultaneously with other departments to enhance different processes related to vendor management.
Enhance vendor management processes and procedures to contribute positively to the company’s image and brand.
Establishing a talent pool of freelancers and service providers in all provided services and language-related work streams.
Establishing standards and guidelines for vendors (agencies & freelancers) and monitoring and ensuring these policies are being followed.
Handling tasks related to linguistic services (Translation, Interpretation, Content Creation, Subtitling, Voice Over, Dubbing, etc.).
Correctly assessing the needs of every client and being able to provide strong applicants skills to manage ongoing client projects.
Targeting/headhunting linguists with certain requirements for the special projects team.
Bachelor’s degree in Business, Linguistics, or any related field.
At least 7 years of experience as a language service provider.
The ability to use different VM-related software programs is a plus.
Exceptional leadership, critical thinking, collaboration, and communications skills.
Superb recordkeeping, time management, and organizational skills.
Advanced analytical and problem-solving skills.
Experience in setting departmental and project budgets.
Ability to make decisions fast and establish rules towards proper vendor management.