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Responsibilities
- Identify vendor management business strategy and develop KPIs based on smart objectives approach for the team to align with the company’s business strategy and ultimately achieve the general business objective.
- Maintaining strong relationships with vendors locally and globally to ensure fulfilling client needs which will positively affect the company’s image and leverage customer satisfaction.
- Staying up to date with trends within our industry by conducting a holistic market study and benchmarking to stay ahead of the competition preserving the best standards and service.
- Set clear budgets according to the vendor management strategy to ensure cost optimization in terms of (time, money, and resources).
- Set targets for the team to increase efficiency to contribute to the overall revenue target.
- Manage feedback received from vendors, conduct root cause analysis, and takes the best course of action in coordination with other teams.
- Set vendor management service level agreements for (vendor selection, vendor testing, vendor feedback, etc.).
- Work simultaneously with other departments to enhance different processes related to vendor management.
- Enhance vendor management processes and procedures to contribute positively to the company’s image and brand.
- Establishing a talent pool of freelancers and service providers in all provided services and language-related work streams.
- Establishing standards and guidelines for vendors (agencies & freelancers) and monitoring and ensuring these policies are being followed.
- Handling tasks related to linguistic services (Translation, Interpretation, Content Creation, Subtitling, Voice Over, Dubbing, etc.).
- Correctly assessing the needs of every client and being able to provide strong applicants skills to manage ongoing client projects.
- Targeting/headhunting linguists with certain requirements for the special projects team.
Qualifications
- Bachelor’s degree in Business, Linguistics, or any related field.
- At least 7 years of experience as a language service provider.
- The ability to use different VM-related software programs is a plus.
- Exceptional leadership, critical thinking, collaboration, and communications skills.
- Superb recordkeeping, time management, and organizational skills.
- Advanced analytical and problem-solving skills.
- Experience in setting departmental and project budgets.
- Ability to make decisions fast and establish rules towards proper vendor management.
Required Skills
- Business Strategy
- Vendor Management
- Vendors
- Communication Skills
Job Details
- Location Amman - Jordan
- Industry Marketing & Sales
- Job Type Full-Time
- Degree Bachelor
- Experience 7 - 10
- Nationality Unspecified
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