Customer Success Specialist
Confidential Company Amman - Jordan Date Posted: 2025/11/05 Login to ApplyResponsibilities
Customer Engagement
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Build and maintain strong relationships with institutional clients.
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Communicate regularly through calls, emails, and in-person meetings.
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Develop strategies to enhance customer experience and satisfaction.
Training & Support
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Conduct training sessions for faculty and students.
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Create customized training materials based on feedback.
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Drive high adoption and satisfaction with digital learning tools.
Issue Handling & Resolution
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Respond promptly to customer inquiries and resolve issues efficiently.
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Maintain a high issue-resolution rate while ensuring customer satisfaction.
Customer Satisfaction & Feedback
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Monitor and maintain a Customer Satisfaction Score (CSAT) of 80% or higher.
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Collect feedback and continuously improve support strategies.
Account Growth & Retention
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Retain existing accounts and identify upsell opportunities.
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Strengthen client relationships to foster long-term partnerships.
Data & Insights
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Provide accurate reports on customer accounts.
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Generate monthly and quarterly insights for stakeholders.
Qualifications
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Bachelor’s degree in Business, Education, or a related field.
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Experience in customer service and account management.
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Strong communication and relationship-building skills.
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Proficient in Microsoft Office, especially Excel.
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Familiarity with Power BI and data analysis is a plus.
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Excellent time management and multitasking abilities.
Required Skills
- Customer Service
Job Details
- Location Amman - Jordan
- Industry Information & Communication Technologies
- Job Type Full-Time
- Degree Bachelor
- Experience 2 - 4
- Nationality Unspecified
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