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Customer Services and Operations Officer
Confidential Company Amman - Jordan Date Posted: 2024/11/21 Login to ApplyResponsibilities
- Serve as the first point of contact for clients, addressing inquiries and providing information about our services.
- Assist in the processing of transactions, ensuring accuracy and compliance with regulatory standards.
- Collaborate with team members to streamline operational processes and enhance service delivery.
- Maintain client records and ensure all data is up-to-date and accurate.
- Resolve client issues promptly and effectively, escalating complex matters as needed.
- Provide support in the preparation of reports and documentation for management review.
- Participate in training and development programs to enhance product knowledge and customer service skills.
Qualifications
- Bachelor’s degree in Business, Finance, or a related field (fresh graduates are encouraged to apply).
- Up to 2 years of experience in customer service or operations (preferred but not required).
- Strong communication and interpersonal skills.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- A proactive attitude and a willingness to learn and grow within the company.
Required Skills
- Customer Service
Job Details
- Location Amman - Jordan
- Industry Administration & Customer Services
- Job Type Full-Time
- Degree Bachelor
- Experience 0 - 2
- Nationality Unspecified
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