Customer Services and Operations Officer

Confidential Company  Amman - Jordan  Date Posted: 2024/11/21   Login to Apply

Responsibilities

  • Serve as the first point of contact for clients, addressing inquiries and providing information about our services.
  • Assist in the processing of transactions, ensuring accuracy and compliance with regulatory standards.
  • Collaborate with team members to streamline operational processes and enhance service delivery.
  • Maintain client records and ensure all data is up-to-date and accurate.
  • Resolve client issues promptly and effectively, escalating complex matters as needed.
  • Provide support in the preparation of reports and documentation for management review.
  • Participate in training and development programs to enhance product knowledge and customer service skills.

Qualifications

  • Bachelor’s degree in Business, Finance, or a related field (fresh graduates are encouraged to apply).
  • Up to 2 years of experience in customer service or operations (preferred but not required).
  • Strong communication and interpersonal skills.
  • Ability to work well under pressure and handle multiple tasks simultaneously.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • A proactive attitude and a willingness to learn and grow within the company.
Required Skills
  • Customer Service
Job Details
  • Location Amman - Jordan
  • Industry Administration & Customer Services
  • Job Type Full-Time
  • Degree Bachelor
  • Experience 0 - 2
  • Nationality Unspecified
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