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Responsibilities
- Provide advanced troubleshooting and support to credit card customers with escalated issues.
- Research and investigate customer issues to determine the root cause.
- Collaborate with 1st-level support agents to ensure seamless issue resolution.
- Liaison with the technical team and partners for escalated issues.
- Communicate effectively with customers in a clear, concise, and empathetic manner.
- Document and escalate critical issues to the appropriate teams.
- Stay up-to-date on changes to credit card products, services, and policies.
- Maintain a positive and professional attitude while working in a fast-paced environment.
Qualifications
- Strong understanding of credit card products, services, and policies.
- Proficient in authorizing various issues and knowledgeable in the entire card life cycle process.
- Address troubleshooting and integration issues.
- Experienced in working with card solution systems.
- Exposure and knowledge of processing systems are a plus.
- Comfortable in tracing issues within structured/unstructured system outputs
- Excellent problem-solving and analytical skills.
- Proven ability to troubleshoot complex issues and provide effective resolutions.
- Excellent communication and interpersonal skills.
- Quick learner for new products.
- Ability to work independently and as part of a team.
- Proficient in MS Office Suite and CRM software.
- Strong English language skills, both spoken and written.
Required Skills
- Technical Support
Job Details
- Location Amman - Jordan
- Industry Information & Communication Technologies
- Job Type Full-Time
- Degree Bachelor
- Experience 3 - 5
- Nationality Unspecified
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