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Accounting Support Specialists
Confidential Company Amman - Jordan Date Posted: 2022/07/13 Login to ApplyResponsibilities
- Prompt customers for information necessary to troubleshoot problem reports.
- Reach out to customers by phone and/or screen share as necessary to understand problem reports.
- Identify solutions to problem reports and deliver them to customers.
- Help customers understand R365 software accounting functions.
- Route non-accounting customer issues to appropriate teams and team members.
- Diagnose and document software defects and escalate them to Accounting Support Manager
- Participate in live chats.
- Manage personal queue of customer tickets.
Qualifications
- Bachelor’s degree with an emphasis in business and/or finance and/or accounting.
- Professional and/or academic accounting experience.
- Restaurant industry experience.
- Strong understanding of general business principles.
- Excellent problem-solving skills.
- Strong customer service skills.
- Clear and effective oral and written communication.
- Strong grasp of software and internet technologies.
Required Skills
- Report writing skills
- Account Management
- Finance & Accounting
- Workflow Management Systems
Job Details
- Location Amman - Jordan
- Industry Accounting & Finance
- Job Type From Home
- Degree Bachelor
- Experience 0 - 1
- Nationality Unspecified
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