Accounting Support Specialists

Confidential Company  Amman - Jordan  Date Posted: 2022/07/13   Login to Apply


  • Prompt customers for information necessary to troubleshoot problem reports.
  • Reach out to customers by phone and/or screen share as necessary to understand problem reports.
  • Identify solutions to problem reports and deliver them to customers.
  • Help customers understand R365 software accounting functions.
  • Route non-accounting customer issues to appropriate teams and team members.
  • Diagnose and document software defects and escalate them to Accounting Support Manager
  • Participate in live chats.
  • Manage personal queue of customer tickets.



  • Bachelor’s degree with an emphasis in business and/or finance and/or accounting.
  • Professional and/or academic accounting experience.
  • Restaurant industry experience.
  • Strong understanding of general business principles.
  • Excellent problem-solving skills.
  • Strong customer service skills.
  • Clear and effective oral and written communication.
  • Strong grasp of software and internet technologies.
Required Skills
  • Report writing skills
  • Account Management
  • Finance & Accounting
  • Workflow Management Systems
Job Details
  • Location Amman - Jordan
  • Industry Accounting & Finance
  • Job Type From Home
  • Degree Bachelor
  • Experience 0 - 1
  • Nationality Unspecified
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