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Responsibilities
- Develop and execute the retail banking strategy in alignment with the bank's overall objectives. Identify growth opportunities and market trends to drive retail banking success.
- Ensure the delivery of exceptional customer service across all retail branches. Implement customer-focused initiatives to enhance satisfaction and loyalty.
- Oversee the development and management of retail banking products and services. Ensure offerings meet customer needs and comply with regulatory requirements.
- Oversee the operations of all retail branches, ensuring efficient and effective processes. Monitor performance metrics and implement improvements as needed.
- Ensure all retail banking activities comply with internal policies and regulatory standards. Identify and mitigate risks associated with retail banking operations.
- Build and maintain strong relationships with key stakeholders, including customers, employees, and industry partners.
Qualification
- A minimum of 15 years of experience in retail banking, with at least 5 years in a leadership role.
- Strong leadership and team management abilities.
- Excellent communication, interpersonal, and customer service skills.
- In-depth knowledge of retail banking products, services, and regulations.
- Strategic thinking and problem-solving skills.
- Proficiency in banking software and CRM tools.
- Ability to analyze financial data and market trends.
Required Skills
- Customer Relationship Management (CRM)
- Sales Management
- Retail
- Leadership Development
- Communication Skills
- Marketing
Job Details
- Location Amman - Jordan
- Industry Marketing & Sales
- Job Type Full-Time
- Degree Bachelor
- Experience 15 - 20
- Nationality Unspecified
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