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Information Technology Manager
Confidential Dubai - United Arab Emirates Date Posted: 2024/01/31 Login to ApplyResponsibilities:
- Manage corporate IT Infrastructure, Networks, Hardware, Operations, and Helpdesk.
- End User Technology & Software Support.
- Plan, design, and implement corporate IT Infrastructure projects to support business objectives.
- Develop and manage the IT team along with outside vendors and resources; providing recommendations for hiring, and development, allowing the team to meet the changing needs of the organization. This also includes establishing vendor relationships, negotiating agreements, and holding vendors accountable for milestones and quality delivery.
- Plan, design, and implement corporate IT infrastructure maintenance & projects to support business objectives.
- Provide technical expertise and guidance to other IT teams to ensure smooth integration and operation of new technology initiatives.
- Develop and maintain corporate IT infrastructure policies and procedures to ensure compliance with company standards, industry regulations, and security best practices.
- Develop and maintain disaster recovery and business continuity plans to ensure the resilience of corporate IT infrastructure in the event of a disaster or outage.
- Oversee the maintenance and support of corporate IT infrastructure, including servers, network devices, storage systems, and software applications. i.e. common IT Ticketing, Cyber / Digital Security, Business Solution Monitoring, Release Mgmt., Managed Service, ITIL processes (incident, problem, release mgmt.), Physical Security, and Disaster Recovery/Backup and Recovery
- Monitor and maintain the security of the corporate IT infrastructure, including firewalls, intrusion detection systems, and access control policies.
- Manage vendor relationships and negotiate contracts with corporate IT infrastructure service providers.
- Responsible for continuous delivery of on/off-premises infrastructure services, 24/7.
- Champion process maturity by leading change management activities for technical teams to ensure compliance with all departmental policies and procedures.
- Ensure operational and technical support is provided to meet/exceed established service level objectives for all assigned infrastructure services.
- Lead corporate infrastructure-related change management initiatives.
- Measure and monitor corporate infrastructure performance.
- Participate in the implementation of corporate IT and business projects; review projects and resource requests; coordinate schedules and activities to ensure tasks are completed on schedule and delivered solutions meet identified requirements.
- Resolve Helpdesk Escalations, Level 3, and Level 1-2 if IT technicians are unable to successfully resolve a user’s issue.
Qualifications:
- 5+ years managing IT infrastructure, security and network, along with team(s) responsible IT Operations and Helpdesk required.
- Bachelor’s degree or a combination of commensurate experience and professional certification.
- Expert knowledge of Microsoft Office 365, Azure (Azure Active Directory, Outlook, VDI, etc.) and AWS to implement effective and secure company-wide policies.
- Successful experience in configuring and administering MS and Linux Operating Systems, Azure, AWS, Networking & virtual environments.
- Proficient in various IT technologies, including but not limited to networking (firewalls, switches) and systems administration (server management, physical and cloud).
- Proficient in systems administration and data center management.
- Familiar with database management, cybersecurity, and application management strategy.
- Expert knowledge of Active Directory and Group Policy for effective user and permission management.
- Adept at quickly mastering and implementing new technologies, tools, and techniques.
- Strong communicator, both written and verbal with an ability to present to any level of the organization.
- Demonstrates troubleshooting and problem-solving skills, with a focus toward root cause analysis and long-term resolution.
- Demonstrated ability in developing new processes and driving change.
- Must have a strong dedication to customer service.
- Track record demonstrating a high level of personal initiative, strong work ethic, achieving challenging goals, and ability to manage multiple tasks simultaneously.
- Strong time management and organizational skills.
- Demonstrable ability to successfully work across teams utilizing strong leadership and communication skills, both written and oral, to achieve this, whether internal or external.
Required Skills
- Linux
- Planning and Organizing
- Microsoft Office
- Communication Skills
- Negotiation
- AWS
- IT Support
- IT Service Management
- Cybersecurity
- Infrastructure
Job Details
- Location Dubai - United Arab Emirates
- Industry Information & Communication Technologies
- Job Type Full-Time
- Degree Bachelor
- Experience 5+
- Nationality Unspecified
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