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Responsibilities
- Diagnosing and resolving issues related to software, hardware, networks, and operating systems.
- Installing and configuring new computers, peripherals, and other hardware.
- Monitoring and maintaining IT infrastructure to ensure it is operating smoothly.
- Providing training and assistance to users on best practices for software applications, security, and IT tools.
- Resolving issues related to local area networks (LAN), Wi-Fi, VPN, and internet connectivity.
- Assisting with maintaining security protocols and ensuring that systems are protected against unauthorized access and malware.
- Ensuring that systems run efficiently by monitoring performance and performing routine maintenance tasks, like disk clean-ups or removing unnecessary files.
Qualifications
- Proficiency in working with various operating systems such as Windows, macOS, and Linux.
- Strong ability to troubleshoot issues quickly and effectively, often working under pressure to resolve time-sensitive problems.
- Writing clear, concise documentation, including instructions, troubleshooting guides, and email communication.
- Ability to prioritize tasks and manage multiple service requests or issues efficiently.
- Strong interpersonal skills to interact with users in a friendly and professional manner, especially when handling frustrating technical issues.
Required Skills
- Linux
Job Details
- Location Amman - Jordan
- Industry
- Job Type Full-Time
- Degree Bachelor
- Experience 2
- Nationality Unspecified
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