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Responsibilities
- Build and maintain relationships with institutional clients.
- Regularly engage with customers via calls, emails, and in-person meetings.
- Develop tailored strategies to enhance customer experience and satisfaction.
- Conduct training sessions for faculty and students.
- Develop customized training materials and resources based on feedback.
- Drive high adoption and satisfaction rates with digital learning tools.
- Respond to customer inquiries and resolve issues promptly.
- Maintain a high issue-resolution rate and ensure customer satisfaction.
- Monitor and maintain a Customer Satisfaction Score (CSAT) of 80% or higher.
- Gather feedback and continuously improve customer support strategies.
- Focus on retaining existing accounts while identifying upsell opportunities.
- Strengthen relationships with clients to drive long-term partnerships.
- Provide accurate, comprehensive reports on customer accounts.
- Generate monthly and quarterly insights for internal and external stakeholders.
Qualifications
- Bachelor’s degree in Business, Education, or a related field.
- Customer service and account management experience.
- Excellent communication and relationship-building skills.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Familiarity with data analysis in Power BI is a plus.
- Strong time management and multitasking abilities.
Required Skills
- Helping Clients Succeed
- Time Management
- Attention to Detail
- Microsoft Office
- Communication Skills
- Negotiation
- Multi-tasking
- Power BI
- Enhancing Customer Engagement
Job Details
- Location Amman - Jordan
- Industry Education & Training , Administration & Customer Services
- Job Type Full-Time
- Degree Bachelor
- Experience 0-2
- Nationality Unspecified
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