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Responsibilities
- Oversee the delivery and management of managed services, ensuring high-quality support and maintenance of IT systems, networks, and applications for clients.
- Develop and implement strategies to improve service delivery, optimize processes, and meet agreed service-level agreements (SLAs).
- Act as the primary point of contact for clients, fostering strong relationships and ensuring their operational requirements are met effectively.
- Identify risks and implement mitigation strategies to ensure continuity of services and data security.
- Drive business growth by identifying opportunities to expand managed services offerings and upselling additional solutions to existing clients.
- Manage the onboarding and offboarding processes for managed service clients, ensuring seamless transitions and adherence to standards.
Qualifications
- Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.
- 5-7 years of experience in managed IT services or IT operations, with at least 2 years in a leadership role.
- Proven track record of managing client relationships and delivering high-quality IT services.
- Strong understanding of IT infrastructure, cloud solutions, and cybersecurity principles.
- Proficiency in IT service management frameworks, such as ITIL, and experience using service management tools.
- Excellent problem-solving and decision-making skills, with the ability to work under pressure and manage multiple priorities.
- Strong communication, leadership, and interpersonal skills.
- Experience with budgeting, cost management, and resource allocation.
Required Skills
- Business Strategy
- Business Planning
- Decision-Making
- Interpersonal Skills
- Team Leadership
- Project Management
Job Details
- Location Amman - Jordan
- Industry Information & Communication Technologies
- Job Type Full-Time
- Degree Bachelor
- Experience 5-7
- Nationality Unspecified
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