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Responsibilities
- Provide customer support across multiple channels (email, chat, phone) for various products.
- Track, prioritize, and escalate technical issues to the relevant product teams.
- Maintain deep product knowledge to deliver accurate and high-quality assistance.
- Create and update product FAQs, troubleshooting guides, and internal documentation.
- Collaborate with product managers and technical teams to relay customer feedback.
- Contribute to product improvements based on user insights and support interactions.
- Monitor support trends and customer feedback to identify common issues.
- Recommend and implement optimizations to enhance the overall customer experience.
Qualifications
- 1-3 years in a customer support or technical support role, ideally for SaaS or multi-product environments.
- Excellent written and verbal communication skills in Arabic, English is a plus.
- Comfortable learning new products and troubleshooting issues.
- Ability to manage multiple tasks and products without losing track of details.
- Empathetic, patient, and dedicated to delivering outstanding service.
- Experience with support platforms like manage engine, devOps, Odoo, or similar.
Required Skills
- Customer Satisfaction
Job Details
- Location Amman - Jordan
- Industry Administration & Customer Services
- Job Type Full-Time
- Degree Bachelor
- Experience 1-3
- Nationality Unspecified
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