Implement the approved policies & processes of the HR & Administration Department and comply with the Company’s other policies throughout all daily activities.
Implement Quality Management standards for the Company through ensuring that policies and procedures are in place & up-to date to govern the work of all departments and ensure compliance with quality excellence standards.
Determine the efficiency and effectiveness of the Company’s business practices and processes and provide recommendations for improvement based on market benchmarks and leading practices in line with set strategy and management directions.
Prepare schedule for conducting Quality Assurance review across the Company’s departments to derive process improvements.
Conduct Quality Assurance review meeting with all Departments to assess the level of compliance with the established quality standards, policies and procedures and report all observations and non-conformities to the Direct Manager.
Conduct meetings with the concerned department managers to discuss Quality Assurance review observations & non-conformities found and provide recommendations to improve current practice and enhance efficiency.
Address critical areas of improvement related to the business performance to Top Management and recommend appropriate actions to resolve existing quality problems to meet quality standards requirements.
Ensure alignment of process execution within Departments with service quality parameters set by the Top Management and ISO standards (If Applicable) and parameters.
Act as the Company’s dedicated expert on the quality management process and provide any necessary advice to managers and staff to ensure that they pursue the objectives of total quality management and continuous improvement.
Assist in planning, implementing, monitoring, and reviewing the protective and preventative measures adopted by the company and working to minimize operational losses, occupational health problems, accidents and injuries, especially in the operations of the Maintenance & Service Function.
Create detailed, comprehensive, and well-structured test plans and test cases to identify potential issues or errors (e.g. Bugs) in the mobile application of the Company.
Record and analyze identified issues or errors (e.g. Bugs) and communicate the same with other concerned stakeholders (e.g. Software Developers) to ensure taking required corrective actions and the proper resolution of the same in a timely manner.
Monitor the troubleshooting/ debugging process and observe its results, recommend process improvement, and track quality assurance metrics.
Perform routine inspections of running applications/ software to identify and resolve potential issues or errors (e.g. Bugs) in a timely manner and maintain internal and external customers’ satisfaction.
Develop regular quality assurance reports for the Direct Manager on all quality management activities and related communication and/or changes (if any) for effective documentation and reporting in line with ISO standards and management guidelines.
Prepare reports related to quality assurance review schedule, review observations & actions, non-conformances identified, etc. for submission to the Direct Manager.
Perform any other tasks & additional responsibilities as assigned by the Direct Manager.
Bachelor’s degree in Business Administration, Industrial Engineering or any related field.
Professional Certifications such as Certified Quality Management Professional (CQMP) or Certified Quality System Manager (CQSM) or Certified Quality Assurance Professional (CQAP) Certification is preferred.