Responsibilities
Build and maintain relationships with institutional clients.
Regularly engage with customers via calls, emails, and in-person meetings.
Develop tailored strategies to enhance customer experience and satisfaction.
Conduct training sessions for faculty and students.
Develop customized training materials and resources based on feedback.
Drive high adoption and satisfaction rates with digital learning tools.
Respond to customer inquiries and resolve issues promptly.
Maintain a high issue-resolution rate and ensure customer satisfaction.
Monitor and maintain a Customer Satisfaction Score (CSAT) of 80% or higher.
Gather feedback and continuously improve customer support strategies.
Focus on retaining existing accounts while identifying upsell opportunities.
Strengthen relationships with clients to drive long-term partnerships.
Provide accurate, comprehensive reports on customer accounts.
Generate monthly and quarterly insights for internal and external stakeholders.
Qualifications
Bachelor’s degree in Business, Education, or a related field.
Customer service and account management experience.
Excellent communication and relationship-building skills.
Proficiency in Microsoft Office Suite, particularly Excel.
Familiarity with data analysis in Power BI is a plus.
Strong time management and multitasking abilities.
المهارات المطلوبة
مساعدة العملاء بنجاح
إدارة الوقت
دقة الملاحظة
Microsoft Office
Communication Skills
Negotiation
Multi-tasking
Power BI
Enhancing Customer Engagement
تفاصيل الوظيفة
الموقع عمان - الأردن
القطاع
التعليم والتدريب, الأعمال إدارية وخدمة العملاء
نوع الوظيفة دوام كامل
الدرجة العلمية بكالوريوس
الخبرات 0-2
الجنسية
غير محدد
سجلي الدخول للتقدم