Responsibilities
- Assist new clients with the onboarding process, ensuring they understand how to use the platform effectively and maximize the value of services.
- Provide timely customer support by addressing inquiries, technical issues, and service requests with clear and professional solutions.
- Proactively engage with customers through regular check-ins to ensure satisfaction and identify opportunities to help them achieve their goals.
- Educate clients on new features, products, and updates through resources, guides, and training sessions.
- Build strong, lasting relationships by understanding clients’ unique needs and striving to exceed their expectations.
- Collect and communicate client feedback on products and services to relevant teams for continuous improvement.
- Quickly identify, resolve, or escalate unresolved issues while ensuring customers feel supported and valued.
- Collaborate cross-functionally with Sales, Marketing, Product, and Tech teams to meet client needs and address challenges.
- Drive customer retention by ensuring ongoing satisfaction and working to minimize churn.
- Maintain accurate documentation of customer interactions, issues, and resolutions for effective tracking and reporting.
- Assist in testing new product features, gather client feedback, and help ensure products meet customer requirements.
Qualifications
- Previous experience in customer success, client support, or a related role, preferably in fintech, blockchain, or crypto industries.
- Strong written and verbal communication skills, with the ability to explain complex concepts clearly.
- Customer-first mindset focused on proactive support and delivering positive customer experiences.
- Effective problem-solving skills to resolve customer issues efficiently.
- Ability to manage multiple customer relationships and prioritize tasks in a fast-paced environment.
- Basic understanding of blockchain and cryptocurrency is a plus; eagerness to learn is essential.
- Capable of working independently and collaboratively within a team.
- Strong organizational skills with attention to detail.
- Fluency in English required: additional languages are a plus.
Required Skills
- Communication
Job Details
- Location Amman - Jordan
- Industry Administration & Customer Services
- Job Type From Home
- Degree Bachelor
- Experience 2-4
- Nationality Unspecified
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