Responsibilities
- Gather, analyze, and document business requirements for ERP and CRM modules.
- Facilitate workshops and meetings with stakeholders to map processes, identify gaps, and define business needs.
- Validate that solutions meet business requirements during system testing and User Acceptance Testing (UAT).
- Support configuration and customization decisions based on documented requirements and business priorities.
- Maintain comprehensive documentation, including process maps, requirement specifications, and functional design documents.
- Collaborate with project managers, technical teams, and end-users to ensure alignment between business needs and delivered solutions.
- Assist in training and knowledge transfer related to system functionality and business processes.
Qualifications
- Bachelor’s degree in Business Administration, Information Systems, or a related field.
- 3–5 years of experience as a Business Analyst, Documentation Specialist, or similar role in ERP/CRM projects.
- Strong skills in requirements gathering, process mapping, and documentation.
- Functional knowledge of ERP systems (e.g., Oracle Fusion, SAP) and CRM platforms is preferred.
- Excellent analytical, communication, and stakeholder engagement skills.
- Ability to work collaboratively with cross-functional teams and technical partners.
- Attention to detail and strong organizational skills for managing documentation and requirements.
Required Skills
- Business Analysis
Job Details
- Location Amman - Jordan
- Industry Information & Communication Technologies
- Job Type Full-Time
- Degree Bachelor
- Experience 3-5
- Nationality Unspecified
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