Responsibilities
- Oversee the daily operation and performance of core insurance systems (general insurance, medical insurance, life insurance, etc.) to ensure stability and efficiency.
- Monitor system functionality and proactively identify potential issues that may impact operations.
- Diagnose and resolve complex technical issues related to insurance systems, escalating critical problems when required and ensuring they are resolved in a timely manner.
- Coordinate and communicate directly with external service providers and system vendors regarding system updates, maintenance, and modification requests.
- Develop and generate operational and financial reports using SQL and reporting tools to support business and management needs.
- Extract, analyze, and validate system data to ensure accuracy and reliability of reports.
- Provide advanced technical support to internal users and operational departments, assisting them with system-related inquiries and challenges.
- Support system enhancements, upgrades, and testing to ensure alignment with business requirements and regulatory standards.
Qualifications
- Bachelor’s degree in Computer Science, Management Information Systems (MIS), or a related field.
- Minimum 1–3 years of practical experience in information systems or a similar role.
- Previous experience working within the insurance sector is strongly preferred.
- Strong proficiency in SQL and database management.
- Advanced experience using reporting tools such as Crystal Reports and SQL Server Reporting Services (SSRS).
- Experience working with core insurance systems or enterprise business systems.
- Solid understanding of general insurance, medical insurance, and life insurance processes and workflows.
- Excellent communication and coordination skills for working with vendors and internal teams.
Required Skills
- SQL
Job Details
- Location Amman - Jordan
- Industry Information & Communication Technologies
- Job Type Full-Time
- Degree Bachelor
- Experience 1-3
- Nationality Unspecified
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