Diagnosing and resolving issues related to software, hardware, networks, and operating systems.
Installing and configuring new computers, peripherals, and other hardware.
Monitoring and maintaining IT infrastructure to ensure it is operating smoothly.
Providing training and assistance to users on best practices for software applications, security, and IT tools.
Resolving issues related to local area networks (LAN), Wi-Fi, VPN, and internet connectivity.
Assisting with maintaining security protocols and ensuring that systems are protected against unauthorized access and malware.
Ensuring that systems run efficiently by monitoring performance and performing routine maintenance tasks, like disk clean-ups or removing unnecessary files.
Qualifications
Proficiency in working with various operating systems such as Windows, macOS, and Linux.
Strong ability to troubleshoot issues quickly and effectively, often working under pressure to resolve time-sensitive problems.
Writing clear, concise documentation, including instructions, troubleshooting guides, and email communication.
Ability to prioritize tasks and manage multiple service requests or issues efficiently.
Strong interpersonal skills to interact with users in a friendly and professional manner, especially when handling frustrating technical issues.
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