Checked import and export documentation to determine cargo contents and classified goods into different tariff.
Strategically develop the compan's services and improve the price level to become always among the strong competitive forwarders.
Negotiate and prepare contracts & tenders.
Handling door-to-door shipments.
Assist customers with requests, complaints, tracking, and tracing of their shipments.
Checked files to include master and house bills of lading with shipper and consignee documents.
Provide FCL/LCL/sea freight rate quotes to clients.
Handling customs clearance.
Responsible for all documentation related to shipping legally and flexibly.
Arrange the operation reporting.
Managed logistics operations to meet customer expectations and financial standards and policies.
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives
Worked in matrix management environment with oversight of division level managers, operations, sales, finance.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Built relationships with customers and managed accounts to drive revenue and profit.
Corporate with the sales team.
Risk Management: Identify and mitigate risks associated with export operations, such as delays, damages, or compliance discrepancies, to safeguard smooth and secure transactions.
Team Leadership: Provide guidance, assistance, and mentorship to junior export operations personnel, nurturing a collaborative and high-performing work culture.
Qualifications:
A Bachelor's degree in Business Administration, International Trade, Logistics, or a related field.
10+ years of experience in freight forwarding Import & Export operations preferably in a senior role.
Excellent command of English (writing & speaking).
Excellent communication, negotiation, and problem-solving skills.
Strong analytical and problem-solving skills.
Ability to multitask, prioritize, and work effectively under pressure in a fast-paced environment.
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