Gather and analyze business requirements, and prepare future design documents.
Identify and provide solutions within CargoWise to address business needs.
Interact with business stakeholders to apply freight forwarding best practices.
Train business users on CargoWise functionalities and ensure best practices are followed.
Manage and support CargoWise application across multiple group entities.
Configure and set up CargoWise processes, workflows, and functionalities for both new and existing locations.
Analyze integration requirements and develop solutions with third-party systems using eAdaptor mechanisms.
Customize and develop CargoWise reports to meet business needs.
Resolve issues related to CargoWise by addressing helpdesk tickets and implementing new features.
Collaborate with internal and external stakeholders to address issues and meet business requirements.
Travel to different office locations as required.
Provide after-hours support when necessary to resolve issues or deploy features for smooth business operations.

Bachelor’s degree in Computer Science, Information Technology, or related field.
Minimum 3 years of hands-on experience in CargoWise as an IT Consultant or Application Support Engineer.
Strong expertise in CargoWise e-Adaptor and end-to-end integration developments.
Proven experience in gathering and analyzing business requirements, preparing functional specification and design documents.
In-depth understanding of CargoWise modules such as freight forwarding operations, customs, and finance.
Completed a minimum of two major implementations and support projects in CargoWise.
Strong knowledge of CargoWise integration mechanisms (eAdaptor), handling REST APIs (JSON, XML, WSDL, CSV).
Experience in customizing and developing CargoWise reports for various business areas.
Proficiency in MS SQL Server 2016 and above.
Experience in developing Power BI dashboards by integrating with CargoWise databases.
CargoWise Specialist certification is required.
Minimum 6 years of overall IT experience with expertise in CargoWise Freight Forwarding.

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