Capability Development Supervisor
Confidential Amman - Jordan Date Posted: 2026/07/07 Login to ApplyResponsibilities
- Design and deliver onboarding programs, training sessions, and capability-building initiatives for consumer-facing teams.
- Develop practical training materials, toolkits, and coaching resources aligned with business needs and performance gaps.
- Conduct field visits to assess team performance, identify capability gaps, and provide coaching support.
- Coach frontliners, supervisors, and team leaders on communication, selling skills, consumer engagement, and service standards.
- Support the implementation of SOPs, execution standards, and best practices across field teams.
- Translate business requirements into effective learning solutions that improve execution quality and team performance.
- Monitor training effectiveness, knowledge retention, and behavior change through feedback, assessments, and performance insights.
- Collaborate with internal stakeholders to improve capability programs and support business initiatives.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Human Resources, Education, Psychology, Communications, or a related field.
- 4–6 years of experience in capability development, learning & development, sales training, field coaching, retail operations, customer experience, or related areas.
- Hands-on experience designing and delivering training, onboarding, and coaching programs for consumer-facing or field teams.
- Experience coaching frontline employees, supervisors, or sales teams and identifying performance improvement opportunities.
- Strong facilitation, communication, and stakeholder management skills.
- Ability to create practical training materials and translate business needs into learning solutions.
- Comfortable working in the field and engaging directly with teams.
- Experience in FMCG, retail, telecom, hospitality, banking, or service-led industries is preferred.
Required Skills
- Communication
Job Details
- Location Amman - Jordan
- Industry Other
- Job Type Full-Time
- Degree Bachelor
- Experience 4-6
- Nationality Unspecified
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