Commercial & Customer Service Specialist
Confidential Irbid - Jordan Date Posted: 2026/11/08 Login to ApplyResponsibilities
- Support billing, revenue collection, and end-to-end revenue cycle management.
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Support customer relations activities, complaint management, contact center operations, and service standards delivery.
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Support meter management, meter reading activities, and commercial loss reduction programs across utility operations.
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Assist in managing relationships with key and large-scale customers.
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Support Customer Information System (CIS) operations, maintenance, and continuous improvement initiatives.
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Execute collection campaigns, debt recovery activities, and disconnection policy procedures.
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Support tariff implementation and customer communication programs.
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Provide technical and operational support across commercial and customer service functions.
Qualifications
- Bachelor's degree in Business Administration, Engineering, or a related field.
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8+ years of experience in commercial operations, customer service, customer information systems (CIS), revenue management, or utility-related functions.
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Strong experience with CIS/billing systems, revenue management, and customer operations.
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Experience in key account management is preferred.
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Experience in non-revenue loss reduction initiatives within utility operations is preferred.
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Strong data analysis and reporting skills are preferred.
Required Skills
- Communication Skills
Job Details
- Location Irbid - Jordan
- Industry Administration & Customer Services
- Job Type Full-Time
- Degree Bachelor
- Experience 8+
- Nationality Unspecified
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