Responsibilities
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Oversee the day-to-day operations of the store and ensure smooth business activities.
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Deliver excellent customer service by greeting customers, addressing inquiries, and resolving complaints in a professional and timely manner.
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Monitor and analyze sales performance, identify trends, and implement actions to achieve sales and profitability targets.
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Monitor top-selling products, identify stock gaps, and coordinate replenishment activities to maximize sales opportunities.
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Manage inventory activities including receiving shipments, stock transfers, stock counts, damaged items, returns, and shrinkage control.
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Ensure stock levels are maintained and orders are placed accurately to support business needs.
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Maintain high visual merchandising standards and ensure the store's appearance reflects brand guidelines at all times.
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Monitor the cleanliness and maintenance of sales areas, stockrooms, cash registers, and store facilities.
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Prepare staff schedules based on business requirements, sales forecasts, and operational needs.
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Set daily sales targets and communicate objectives clearly to the store team.
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Recruit, train, coach, and motivate employees to ensure high levels of performance and engagement.
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Conduct regular performance discussions and support employee development initiatives.
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Manage store expenses and ensure operations remain within approved budgets.
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Prepare and review reports related to sales, inventory, operational performance, and key business indicators.
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Ensure compliance with company policies, operational procedures, and local regulations, including maintaining valid store licenses and employee documentation.
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Monitor market trends, customer needs, and competitor activities and share insights with management.
Qualifications
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Bachelor's degree in business administration, Retail Management, or a related field.
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4-6 years of experience in retail operations or a similar role.
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Minimum 2 years of experience in a managerial or supervisory position.
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Proficiency in Microsoft Office applications.
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Fluency in English; Arabic is an advantage.
Required Skills
- Communication Skills
- Leadership Skills
Job Details
- Location Aqaba - Jordan
- Industry Administration & Customer Services
- Job Type Full-Time
- Degree Bachelor
- Experience 4-6
- Nationality Unspecified
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